PROJ 410 Final Exam Set 2
1. TCO 1 A cost plus percentagefee contract is a _______Points 5
cost-reimbursable contract the seller pays the buyer's actual costs, and a percentage of the total project costs
cost reimbursable contract, the seller pays the buyers actual costs, and all of the total project costs
cost-reimbursable contract the buyer pays the seller's actual costs and a percentage of the total project costs
cost reimbursable contract the seller pays the buyers actual costs and none of the total project costs
2. TCO 2 The difference between the project manager and contract administrator is ______
Points 5
the project manager is responsible for the projectrelated coordination while the contract manager is responsible for administering the contract
the contract administrator has the authority to make all contract related decisions like approv ing a change order. The project manager does not have this level of authority
the project manager is responsible for the administering of the contract, while the contract manager is responsible for project related coordination
the project manager has the authority to make all contract-related decisions like approving a change order The contract administrator does not have this level of authority
3. TCO 3 Which is a key component in the project procurement management process Points 5
RFI Request for Issue
RFP Request for Proposal
RFB Request for Buy
RFC Request for Contract
4. TCO 2 Senior management typically has different reasons for issuing the directive to outsource than management responsible for the business process Senior management typically decides to evaluate outsourcing because______Points 5
there is a means to focus more resources on business process strategy
there is a means to focus less resources on business process strategy
there is an effort to decrease performance
there is an organization wide directive to downsize or cut costs
5. TCO When notifying third parties in a transition plan, who would not need to be notified Points 5
Third-party vendors
Government or regulatory authorities
Customers competitors
Customers clients
6. TCO In International contracts which industry specific question does not need to be asked Points 5
Which countrys standards are used?
What regulatory authorities are called into question?
What regulations are specific to the business process operations?
What notice requirements or approvals are needed before and after a contract signing?
7. If a contract is seen through its full term, list two items that should be completed as part of contract close-out? What is a close out manager? Why is deliverable acceptance documents so important?
8. (TCO 8) What are the two ways to rank the seller's proposals before selecting a seller? (Points : 12)
9. (TCO 6) Sometimes, a seller is selected based solely on lowest price. However, sometimes this is not always the most efficient or effective way of selecting a seller. What are some of the other evaluation criteria that a buyer may use to help select a seller? (Points : 12)
10. What are some of the common techniques used for establishing service levels?
Page 2.
1. (TCO ) What is benchmarking? Please support your answer. Defend the cost of benchmarking in an industry. (Points : 30)
2. (TCO ) What happens when there is a failure in an SLA? Use an example to analyze a failure in an SLA and how important SLAs are to the buyer in a BPO contract agreement. (Points : 30)
3. (TCO ) What are the elements of a Request for Proposal (RFP)? Please list and discuss five of the elements. (Points : 10)
4. (TCO ) Part 1: Discuss the following types of contract pricing: (a) fixed price, (b) cost-plus price, (c) time & materials, and (d) unit price. Part 2: Explain the appropriate utilization of each contract pricing type and the impact of risk to the contracting parties. Part 3: What type of contract pricing structure misaligns the buyer's motivations with the seller's? (Points : 30)
5. (TCO ) List and describe five components of a BPO. Then summarize why each of the items that you chose are important to the BPO process. (Points : 30)
6. What does the outsourcing of the HR function involve? What are pros and cons of HR Outsourcing? What do you think are three critical considerations that you must include in the implementation plan for this outsourcing transition?
USA 
India