BUS445: Total Quality Management

Ashford 2: - Week 1 - Discussion 1 - Defining Quality


How might the definition of quality apply to an organization you know? Provide examples of consumers, external customers and internal customers, and ways in which their expectations can be met or exceeded. Do you feel the organization is applying the principles of quality? Why or why not? Respond to at least two of your classmates’ postings. 
References
Evans, J., & Lindsay, W. (2011). Managing for quality and performance excellence (8th ed.). Mason, OH: South-Western Cengage. ISBN: 9780324783209

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