You are the CEO of a large health services organization (HSO) in Florida. Your HSO has inpatient and outpatient facilities, home healthcare services, and every other service your patient population needs. You also have a world-renowned AIDS treatment center that has been considered by many to be a model for the rest of the United States. Your HSO has always enjoyed an excellent reputation, and your quality of care is known to be excellent. You have been very happy in your work, knowing that your HSO provides good care to people who truly need it in a caring and cost-effective manner. Your HSO has recently been featured in every media vehicle known to every man, woman, and child in the United States and beyond. The reason: someone downloaded the names of 4,000 HIV+ patients who had been seen in your world-renowned HIV clinic and sent the list to newspapers, magazines, and the Internet. You and your board of trustees are completely blown away. The board is furious and wants to fire you. You have been able to convince them that they need to keep you on to fix the HSO- management information system (MIS). Their last words to you