LDR 531
The ________ view of conflict focuses on productive resolution of conflicts.
of an effective team, included under the category of contextual factors?
With reference to the team effectiveness model, which of the following is one of the key components
Which of the following terms best describes the process that occurs when two or more parties decide
how to allocate scarce resources?
When ________ is of importance in decision making, group decisions are preferred to individual
decisions.
Which of the following statements is true regarding conflict?
management?
A collectivist Chinese manager is most likely to use which of the following techniques for conflict
Genepa Corporation manufactures home appliances and other electronic products. Genepa is
planning to introduce a new refrigerator model. The marketing manager at Genepa has developed a
marketing department. Which of the following is most likely to be the best form of communication for
marketing plan for this new product and wants to communicate this plan to all the employees in the
communicating this plan?
Which of the following is desirable when a crucial project is delegated to a virtual team?
Synergy Inc. has recently assigned some of its best employees to form a cross-functional team and
complete a project from a new client. Many of the employees on this team are apprehensive about the
structure and dynamics of how they will function as a group and accomplish this goal. To energize the
employees, their immediate manager is holding a meeting with them next week where he will provide
them some additional training in strategies and methods that may work well for the team. The
manager- initiative to hold this meeting fulfills the ________ function of communication
Which of the following forms of communication is characterized by the use of only body movements,
intonations, facial expressions, and physical distance to communicate?
monthly operations cycle meeting, he was given a warning. As the time for the next meeting draws
Jordan is a sales officer who has been underperforming over the last three months. At the last
close, Jordan fears his boss reprimanding him. Two days before the meeting, Jordan informs his
manager that he has confirmed six deals in the last few days, one of which involves multiple orders
for their machines. He, however, skips the detail that these are the only six orders he has been able
to obtain in the whole month. Which one of the barriers to effective communication is depicted here?
________ is defined as a phenomenon in which the norm for consensus overrides the realistic
o
appraisal of alternative courses of action.
To retain its edge in the organic health food market, Natura has established a high-priority team
comprised of senior executives from the company- production, marketing, and research divisions.
These employees work together closely to study consumer attitudes about organic health foods and
come up with a closely monitored development and marketing strategy for new products. This
strategy. It also makes Natura a company that adapts to changes in market trends swiftly. The team
ensures that each division is informed of the specific needs, timelines, and expected outcomes of the
Natura uses here is of the ________ type.
parties to the conflict, that person is using the conflict-handling intention of
When one person seeks to satisfy his or her own interests regardless of the impact on the other
The two general approaches to negotiation are ________ bargaining and ________ bargaining.
The informal communication network in an organization is
Janice Cooper has recently joined a hospital as a part of the internship program prescribed by the
Florence Nightingale, had very strong ideals about how she should behave as a nurse. She felt that
nursing school she attends. Janice, who was inspired to take up this profession by the story of
and she often went to great lengths as an intern by putting in extra hours at the hospital and so on.
as a nurse, she must be gentle, pleasant, and caring at all times so she could serve her patients well,
o
The scenario reflects Janice-
Bonnie Patterson has been a manager for seven years at Wayne and Watson, a legal consultancy
schedule. For this reason, members of her team receive the agenda at the beginning of the meeting,
firm. A good part of her workday involves holding meetings and she likes to do work on a time-bound
followed by some time to contemplate over the issue at hand individually. Subsequently, the team
members present their ideas one after the other, the group discusses them together, and lastly, a
ranking is done to choose the most favored idea. This represents the ________ approach of group
decision making.
jobs and take on many of the responsibilities of their former supervisors.
________ teams are defined as groups of employees who perform highly related or interdependent
experience
As a consequence of the information circulated by the grapevine in an organization, employees
Matt works as a sales representative at Tandem Industries which manufactures and sells bicycles. He
is the best salesperson on the floor, but he also receives the highest number of customer complaints
for late deliveries. Which of the following, if true, best explains this situation?
Shirley Shands is a hard worker but Debra, her manager, is irritated with her. While Debra concedes
because of Shirley asking for repeated clarifications over what exactly she has to say in e-mails or
that Shirley- work gives her no cause for complaint, Debra is tired of the interruptions in her work
phone calls. She often requests Debra to proofread her e-mails before sending them, and Debra feels
she sends too many e-mails instead of just speaking to the person concerned. From the scenario, we can conclude that ________.
When ________, the result is role conflict.
Which of the following is a unique advantage of lateral communication?
demonstrating favoritism to any particular group, and do his or her best to uphold the law. Which of
Most people assume that a police officer should behave in a lawful manner, refrain from
the following terms best represents these beliefs?
Peter is working on a project. He feels that the parameters need to be changed to meet client
specifications. First, he must talk to his immediate supervisor, who will then discuss the issue with her
department director before any change can be implemented. Peter is most likely to be a part of the
________ type of small-group communication networks.
The time attendance system in the production division at MM, an automobile manufacturing company,
was malfunctioning. Consequently, Greg Hill, one of the front-level managers sent it for repair. In the
meantime, he placed a register where all workers of the production division had to provide their time
group of employees spent working and realized that they were reporting a greater number of working
of entry and exit from the office. At the end of the week, when looking through the time logs, he had
hours than they actually worked. This group engaged in a barrier to communication called
certain concerns about a group of employees. In the next week, he personally tracked the time this
USA 
India