Recent Question

Which of the following is NOT a form of improvement encouraged under total quality 1. The Japanese adopted A. V. Feigenbaum’s concepts of quality from an engineering perspective and renamed it: a. companywide quality control. b. quality function deployment. c. cause and effect analysis. d. total quality leadership. 2. The principles of total quality need to be supported by all of the following EXCEPT: a. an integrated organiza ...

Other / Other 28 May 2016

Japanese companies made significant penetration into Western markets by which decade 1. Japanese companies made significant penetration into Western markets by which decade? a. 1950s b. 1960s c. 1970s d. 1980s 2. _____ is credited with developing control charts. a. Eli Whitney b. Frederick W. Taylor c. Walter Shewhart d. W. Edwards Deming 3. Which of the following was the top priority of U.S. manufacturing in the time period imme ...

Other / Other 28 May 2016

Compare and contrast the evolution of quality and the role it played in the management 1. Compare and contrast the evolution of quality and the role it played in the management of U.S. and Japanese business firms from the 1950s to the present. 2. Discuss how a fast-food restaurant could measure its quality effectiveness using each of the following definitions of quality: product-based, user-based, value-based, and manufacturing-based. ...

Other / Other 28 May 2016

A cross-functional team is an example of horizontal coordination between organizational units True or false: 1. A cross-functional team is an example of horizontal coordination between organizational units. 2. In total quality, vertical functional relationships are stressed more than horizontal, cross-functional relationships. 3. Empowering workers shifts the responsibility for quality from the factory floor to the quality control d ...

Other / Other 28 May 2016

Training and determining employee satisfaction are examples of 1. TQ requires _____ coordination between organizational units. a. parallel b. vertical c. horizontal d. complementary 2. The traditional way of viewing an organization is by surveying the _____ —by keeping an eye on an organization chart. a. vertical dimension b. horizontal dimension c. number of employees d. organizational culture 3. _____ refers to both incr ...

Other / Other 28 May 2016

An important implication that arises out of the forces that influence quality 1. An important implication that arises out of the forces that influence quality is that quality will take on more of a (n) _____, rather than _____, function. a. strategic; tactical b. process; control c. regulatory; administrative d. internal; external 2. One common notion of quality, often used by consumers, is that it is _____ superiority or excellence. ...

Other / Other 28 May 2016

Explain why it is difficult to obtain a single, universal definition of quality 1. Explain why it is difficult to obtain a single, universal definition of quality. 2. Explain the difference between quality management practices prior to the 1900s with quality management in the 1990s. Business Management Assignment Help, Business Management Homework help, Business Management Study Help, Business Management Course Help ...

Other / Other 28 May 2016

Excellence and quality are not destinations; they are journeys. 1. For the Fortune 500 leisure furniture manufacturer, what are your suggestions to achieve “Zero Unsatisfied customers?” 2. “Excellence and quality are not destinations; they are journeys.” Discuss your views on this statement. Business Management Assignment Help, Business Management Homework help, Business Management Study Help, Business Manag ...

Other / Other 28 May 2016

Which of the following is a criticism of the product-based definition of quality 1. Which of the following is NOT considered a core principle of total quality? a. A focus on customers and stakeholders b. A process focus involving continuous improvement and learning c. A goal of achieving the highest quality that is technologically possible d. Company-wide participation and teamwork 2. Internal customers of an employee can be identifi ...

Other / Other 28 May 2016

Explain the three core principles of total quality 1. Explain each of the following statements as they apply to modern quality management. a. Customer service is the rule, not the exception. b. The absence of defects is a given rather than a source of competitive advantage. 2. Explain the three core principles of total quality. Business Management Assignment Help, Business Management Homework help, Business Management Study H ...

Other / Other 28 May 2016