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Which of the following secondary budgets is used to provide detailed information 1. Which of the following processes is used to list "Understanding Pattern of Business Activity" (PBA) as a major role? 2. Which of the following secondary budgets is used to provide detailed information about the following services: quantities, delivery items, person hours, and materials required? 3. Which of the following statements best describes the rol ...

Other / Other 28 Apr 2016

Which of the following is a benefit of using ITIL 1. ITIL gives a detailed description of a number of important IT practices with comprehensive checklists, tasks and procedures that any IT organization can tailor to its needs. Which of the following roles or functions is responsible for monitoring activities and events in the IT Infrastructure? 2. Which of the following is a benefit of using ITIL ? 3. In the ITIL guidance on incident ma ...

Other / Other 28 Apr 2016

Configuration Management is used for which of the following 1. Configuration Management (CM) is an Information Technology Infrastructure Library (ITIL) IT Service Management (ITSM) process. Configuration Management is used for which of the following ? 1. To account for all IT assets 2. To provide precise information support to other ITIL disciplines 3. To provide a solid base only for Incident and Problem Management 4. To verify con ...

Other / Other 28 Apr 2016

Fill in the blank with the appropriate service in ITIL 1. Fill in the blank with the appropriate service in ITIL . 2. Drag and drop the types of change according to their descriptions. Business Management Assignment Help, Business Management Homework help, Business Management Study Help, Business Management Course Help ...

Other / Other 28 Apr 2016

Which volume provides guidance on clarification 1. Which word will complete the following statement to provide the best description of how service operation supports the business? Service operation is the stage of the service lifecycle where the business sees the ___________ delivered by services. 2. Which volume provides guidance on clarification and prioritization of service-provider investments in services? 3. Problem management is a ...

Other / Other 28 Apr 2016

Which of the following is not a category of supplier described in ITIL 1. Which of the following is not a category of supplier described in ITIL? 2. Which of the following is used to provide accurate and cost effective stewardship of IT assets and resources that are used in delivering IT Services? 3. Which of the following is the most constructive model to define an organizational structure? Business Management Assignment Help, Bus ...

Other / Other 28 Apr 2016

Which of the following are the benefits of Service Level Management 1. The objective of Service Level Management is to define, agree, record, and manage levels of service. Which of the following are the benefits of Service Level Management ?Each correct answer represents a complete solution. Choose all that apply. 2. Which of the following information are included in the Configuration Management Database? Each correct answer represents ...

Other / Other 28 Apr 2016

Which of the following are the objectives of service level management 1. Accounting supports in validating expenditure on new and better services. Which of the following is the objective of accounting? 2. Which of the following are the objectives of service level management (SLM)? 3. Service Level Management focuses on the service management depending on the tangible records of services, service level targets, and the characteristics ...

Other / Other 28 Apr 2016

Who "owns" ITIL 1. Which of the following is the most constructive model to define an organizational structure? 2. Who "owns" ITIL ? 3. There are four commonly used terms when discussing service improvement outcomes, what are those? Each correct answer represents a complete solution. Choose all that apply. Business Management Assignment Help, Business Management Homework help, Business Management Study Help, Business Managemen ...

Other / Other 28 Apr 2016

The Release categories consist of the new or changed software 1. The Release categories consist of the new or changed software and/or hardware required to implement approved changes. Which of the following are the Release categories? Each correct answer represents a part of the solution. Choose three. 2. Which of the following assesses risks, determines costs to alleviate those risks, and prioritizes the recovery plan developed through ...

Other / Other 28 Apr 2016