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Which of these are valid service provider types according to ITIL 1. What will be the status of the problem if its root cause has been successfully diagnosed? 2. Which of these are valid service provider types according to ITIL ? 3. Which of the following sub-processes of Service Portfolio Management is used to define the overall goals that the service provider should pursue in its development?Service Strategy Definition "A role that ...

Other / Other 28 Apr 2016

Which are the key concepts for consideration in the delivery 1. Which of the following processes is accountable for monitoring an IT service and detecting when the performance drops beneath adequate limits? 2. Which of these statements are correct? 3.Which are the key concepts for consideration in the delivery of successful services? Business Management Assignment Help, Business Management Homework help, Business Management Stud ...

Other / Other 28 Apr 2016

Which of the following processes are involved under the COBIT framework 1. Match the terminologies of the change management process with their respective descriptions. 2. Which of the following processes are involved under the COBIT framework? Each correct answer represents a complete solution. Choose all that apply. Business Management Assignment Help, Business Management Homework help, Business Management Study Help, Business Ma ...

Other / Other 28 Apr 2016

Which of the following is a benefit of using an incident model 1. Part of your change management plan defines what should happen in the change control system for your project. Theresa, a junior project manager, asks what the configuration management activities are for scope changes. You tell her that all of the following are valid configuration management activities except for which one? Which of the following are the most commonly used ...

Other / Other 28 Apr 2016

Which of the following is true about change management 1. Which of the following is true about change management ? 2. Which is the correct sequence for the problem management process? 3. Which of the following tasks is part of Proactive Problem Management? Business Management Assignment Help, Business Management Homework help, Business Management Study Help, Business Management Course Help ...

Other / Other 28 Apr 2016

Which of the following provides details of affected configuration items 1. In which of the following is defining the processes required to operate a new service? 2. Which of the following provides details of affected configuration items and how they were affected by authorized changes? 3. Which of the following statements relate to the ISO/IEC 20000 standard? Each correct answer represents a complete solution. Choose all that apply. ...

Other / Other 28 Apr 2016

Which of the following is concerned with fairness and transparency 1. Financial management is a process in which stage of the service lifecycle? 2. An important focus for the service lifecycle is the capture and management of knowledge relating to IT service provision. How does the process of knowledge management work in the service lifecycle? 3. Which of the following is concerned with fairness and transparency ? Business Mana ...

Other / Other 28 Apr 2016

Which one of these statements best reflects the purpose of knowledge 1. Which of the following provides details of affected configuration items and how they were affected by authorized changes? 2. Which one of these statements best reflects the purpose of knowledge management? Business Management Assignment Help, Business Management Homework help, Business Management Study Help, Business Management Course Help ...

Other / Other 28 Apr 2016

What value does service design provide for the business 1. What value does service design provide for the business ? 2. The Configuration Management Database (CMDB) includes a set of one or more related databases and information sources that provide information about a logical model of the IT infrastructure. Which of the following is the feature of the Configuration Management Database? 3. The service operation lifecycle stage has a numbe ...

Other / Other 28 Apr 2016

What is the name given to the document which defines the responsibilities 1. The Change Management can select the following options for releasing each change: Delta Release, Full Release, and Package Release. Which of the following statements are true about Delta Release? 2. Who is responsible for ensuring that the Request Fulfillment process is being performed according to the agreed and documented process? 3. What is the name given to t ...

Other / Other 28 Apr 2016